Conditions
The following general terms and conditions of sale govern the sale of products marketed by San Valentino società agricola srl - Via Tomasetta 13 - 47923 Rimini (RN), through the website www.vinisanvalentino.com to consumer users.
These general conditions take effect from the date of acceptance by the user, which is valid for all purposes as acceptance pursuant to art. 1341 of the civil code. San Valentino società agricola srl reserves the right to modify these general terms and conditions of sale at any time by posting them on the website.
San Valentino società agricola srl owns the brand name Vini San Valentino
Purchase Methods
The Customer, by sending the order, confirms the purchase and undertakes to observe in their relations with San Valentino società agricola srl, the general terms and conditions of sale described below, declaring to have read and accepted all the information provided.
The correct receipt of the order is confirmed by San Valentino società agricola srl through an automatic email response, sent to the email address provided by the customer at the time of registration. This confirmation message will include an "order number", to be used in case of any communication with the company. The message will include all the data entered by the customer who undertakes to verify its accuracy and to promptly communicate any necessary corrections.
Each purchase will be accompanied by a proper invoice with the data provided by the customer. All prices on the website are to be understood as public prices and, therefore, inclusive of VAT. Prices may vary without prior notice and the only correct price is to be understood as that indicated at the time of order confirmation.
San Valentino società agricola srl, once payment has been confirmed, prepares the goods contained in the order and delivers them to the Courier.
On the website, for each product, a description containing the main characteristics of the products is available.
Promotions offered on the San Valentino società agricola srl website are to be considered valid until stocks are exhausted.
Payment Methods
The Customer has the possibility to choose their preferred payment method from:
- Bank transfer
- Credit card
- PayPal
Payment by bank transfer
IBAN: IT91L0623068102000030409785
Bank Crédit Agricole
Account holder San Valentino società agricola srl
When paying by bank transfer, goods will be shipped only after verifying that the payment has been credited to our bank account. We ask customers to keep a copy of the bank transfer receipt as certification of payment made. In case of order cancellation, either by the customer or in case of non-acceptance of the order by San Valentino società agricola srl, the order will be cancelled and the committed amount will be released (San Valentino società agricola srl will not be responsible for any damages arising from the release of the committed amount by the banking system).
Payment by credit card
San Valentino società agricola srl accepts the most common credit cards, including prepaid and rechargeable cards, issued exclusively in Italian territory (Visa, Visa-electron, Mastercard, American Express, Maestro). With credit card payment, no additional charges will be applied, and the transaction is secure through PayPal's protected circuit. PayPal protects privacy and safeguards financial and personal data with advanced automatic encryption systems.
Shipping and Delivery Times
San Valentino società agricola srl ships its products via express courier, deliveries are made during working days (Monday to Friday) from 8:30 AM to 6:30 PM and the expected delivery times are 2/3 working days from order processing. The preparation times for the selected products are indicated directly on the web page relating to the product itself.
Shipping costs are shown in the cart, together with the order summary.
Preparation times are different for each product and specified within their dedicated page. In case of orders consisting of multiple products, shipping will be calculated with the longest preparation time among the products chosen by the customer.
The Courier makes the first delivery without prior notice. In case of Customer absence, the Courier leaves a delivery notice (indicating the time of passage and the shipping number) and attempts delivery again the next working day. In case of further absence, the Customer is contacted directly by the Courier for the third attempt. If the fourth attempt should also be unsuccessful, the product returns to the warehouses with consequent order cancellation. The material remains available for customer pickup at customer's expense for 14 days.
If the packaging is damaged, it is possible to accept the package but specify upon signature that it is accepted with reservation rights, so as to be compensated immediately if damage is found, or in case the damage is visible without opening the package, it is possible to reject it without opening it.
Even with intact packaging, the goods must be verified; if anomalies are present, they can be reported to the store within and no later than five days from receipt.
Warranty and Right of Withdrawal
Warranty
San Valentino società agricola srl offers the standard European two-year warranty provided by the manufacturer.
The 24-month warranty applies to products that present a conformity defect, provided that the product has been used correctly, in compliance with its intended use and as provided in the attached technical documentation.
The warranty does not cover damage caused by negligence, carelessness and improper use.
The conformity defect can be found for:
- discrepancy between what was proposed and what was received upon purchase
- functional defect
In case of conformity defect, the consumer has the right to restoration, without charges, of product conformity through repair or replacement, according to art. 130 of the Consumer Code. Once the returned product is received and checked, San Valentino società agricola srl will proceed to restore the conformity defect according to the agreements made.
To benefit from the warranty, the customer must keep the invoice or tax document sent with the product itself.
In case of conformity defect, San Valentino società agricola srl will provide without charge to the customer the restoration of product conformity through repair/replacement or possibly contract resolution. If, following intervention by an Authorized Service Center, the defect should not result in a conformity defect, the customer will be charged for any verification and restoration costs required by the Authorized Service.
In the event that it is unable to provide its customer with a product under warranty, San Valentino società agricola srl may discretionally proceed to return the amount paid or replace it with a product of equal or superior characteristics.
In case of warranty product return, the good must be returned by the customer in the original packaging, complete in all its parts (including packaging and any accessory documentation), avoiding the application of labels or adhesive tapes directly on the original product packaging. The product must be protected with wrapping paper and packaging suitable for transport.
Right of Withdrawal
Pursuant to articles 64 and following of Legislative Decree 206/05, if the customer is a consumer (i.e., a natural person who makes purchases for purposes not related to their professional activity, or does not make the purchase by indicating a VAT number reference in the order form), they have the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty.
Unless otherwise agreed between the parties, the consumer cannot exercise the right of withdrawal for contracts for the supply of goods packaged to measure or clearly personalized or which, by their nature, cannot be returned or risk deteriorating or altering rapidly; (Art.5 Paragraph 3 DL185).
Returns
Returns of goods are not accepted, except after our written confirmation of acceptance. We will be responsible solely for replacing the product whose non-conformity character has been proven. In case only one element of the composition is defective, the credit will be made for the irregular element only, and for the product cost only. No additional expenses of any kind will be recognized. Any complaints for defective goods must be notified, in writing, to our Customer Service Office within 14 days from the date of receipt of the goods, to the email info@vinisanvalentino.com. The refund will be made within 14 days following receipt of the goods.
The purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment).
The address to which to return the goods is as follows:
San Valentino società agricola srl
Via Tomasetta 13 - 47923 Rimini (RN)
Age Requirements
Users declare to be of legal age according to the legislation applicable to them.
Conditions for Receiving Deliveries
The User who makes the purchase through the website, furthermore, declares and guarantees that whoever will receive the shipment of the purchased products is of legal age according to the legislation applicable to them.
Liability
San Valentino società agricola srl assumes no responsibility for service disruptions attributable to force majeure causes such as accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods and other similar events that would prevent, in whole or in part, the execution of the contract within the agreed times.
San Valentino società agricola srl will not be responsible towards any party or third parties regarding damages, losses and costs incurred following non-execution of the contract for the above-mentioned causes, with the consumer having the right only to return of the price paid.
San Valentino società agricola srl is not responsible for any fraudulent and illegal use that may be made by third parties of credit cards, checks and other means of payment, at the time of payment for purchased products.
San Valentino società agricola srl at no time during the purchase procedure is able to know the credit card number of the purchaser which, through a protected connection, is transmitted directly to the banking service provider.
The consumer undertakes and obliges, once the online purchase procedure is completed, to print and preserve these general conditions, which, moreover, they will have already viewed and accepted as a mandatory step in the purchase, as well as the specifications of the product subject to purchase, and this in order to fully satisfy the condition referred to in articles 3 and 4 of Legislative Decree 206/05.
It is strictly forbidden for the purchaser to insert false, and/or invented, and/or fantasy data in the registration procedure necessary to activate the process for the execution of this contract and related further communications; personal data and email must be exclusively their own real personal data and not of third parties, or fantasy.
It is expressly prohibited to make double registrations corresponding to one person or to insert data of third parties. San Valentino società agricola srl reserves the right to legally pursue any violation and abuse, in the interest and for the protection of all consumers.
The Customer relieves San Valentino società agricola srl from any responsibility arising from the issuance of incorrect tax documents due to errors relating to data provided by the Customer, being the Customer solely responsible for correct data entry.